Questions

Q. Does Saskatchewan Blue Cross membership provide any additional benefits?

A. Yes. As a member of the Canadian Association of Blue Cross Plans, we are part of a national discount provider program called Blue Advantage.

This program allows Saskatchewan Blue Cross members to save on medical, vision care and other products and services offered by participating providers across Canada. The program offers point of sale discounts on total cost, regardless of whether the item(s) purchased is covered under your benefit plan. Simply present your Saskatchewan Blue Cross identification card to the participating provider and mention the Blue Advantage program.

A complete list of participating providers can be found at www.blueadvantage.ca.

Q: What can I do if I have a complaint with regard to Life and Disability insurance?

A: Consumer Complaints and Resolution Process for Life or Disability Insurance

If you are dissatisfied with a decision or service related to a life or disability insurance product, you may have the situation reviewed. For complaints relating to the denial of a life or disability claim, please contact the case manager who handled your claim for guidance through the appeal process. For all other types of complaints related to life or disability insurance products, please follow the steps listed below.

  1. Discuss your concern with the person or office that sold the product or provided the service. Many issues can be resolved by simply speaking with your advisor or a customer service representative.

If you are still dissatisfied, please contact the Regional Compliance Representative at:

Saskatchewan Blue Cross
PO Box 4030
516 2nd Avenue North
Saskatoon SK S7K 3T2
Toll-free 1.800.667.6853
Fax 306.664.1945
 
  1. The Regional Compliance Representative will arrange to have your complaint investigated by an internal Review Committee. If you are not satisfied with the conclusion of the review committee, you may appeal the decision to the Regional Compliance Representative and an Appeal Committee will investigate further and make a determination.

If the complaint is not resolved by means of the Company's internal complaint handling process outlined above and you wish to pursue your complaint further, you may contact the Canadian Life and Health Insurance OmbudService (CLHIO) at:

Canadian Life and Health Insurance OmbudService (CLHIO)
20 Toronto Street, Suite 710
Toronto ON M5C 2B8
Toll-free 1.888.295.8112
Fax 461.777.9750
E-mail information@clhio.ca
 

At all times throughout the complaint handling process, with any questions or comments related to the process, you may contact the Company's Complaints Officer at:

Complaints Officer
Blue Cross Life Insurance Company of Canada
644 Main Street
Moncton NB E1C 8L3
Fax 506.867.4646
E-mail BCLCompliance@bluecrosslife.ca

Federal Consumer Provision Complaints

The Financial Consumer Agency of Canada (FCAC) oversees compliance with federal consumer protection requirements. These requirements include providing consumers with information on complaint handling procedures and on borrowing costs. If you have a complaint about a consumer provision, you may contact the FCAC at:

Financial Consumer Agency of Canada
6th floor, Enterprise Building
427 Laurier Avenue West
Ottawa ON K1R 1B9