Q. Does Saskatchewan Blue Cross membership provide any additional benefits?
A. Yes. As a member of the Canadian Association of Blue Cross Plans, we are part of a national discount provider program called Blue Advantage®.
This program allows Saskatchewan Blue Cross members to save on medical, vision care and other products and services offered by participating providers across Canada. The program offers point of sale discounts on total cost, regardless of whether the item(s) purchased is covered under your benefit plan. Simply present your Saskatchewan Blue Cross identification card to the participating provider and mention the Blue Advantage program.
A complete list of participating providers can be found at www.blueadvantage.ca.
Q: What can I do if I have a complaint with regard to Life and Disability insurance?
A: Consumer Complaints and Resolution Process for Life or Disability Insurance
If you are dissatisfied with a decision or service related to a life or disability insurance product, you may have the situation reviewed. For complaints relating to the denial of a life or disability claim, please contact the case manager who handled your claim for guidance through the appeal process. For all other types of complaints related to life or disability insurance products, please follow the steps listed below.
Discuss your concern with the person or office that sold the product or provided the service. Many issues can be resolved by simply speaking with your advisor or a customer service representative.
If you are still dissatisfied, please contact the Regional Compliance Representative at:
The Regional Compliance Representative will arrange to have your complaint investigated by an internal Review Committee. If you are not satisfied with the conclusion of the review committee, you may appeal the decision to the Regional Compliance Representative and an Appeal Committee will investigate further and make a determination.
If the complaint is not resolved by means of the Company's internal complaint handling process outlined above and you wish to pursue your complaint further, you may contact the OmbudService for Life & Health Insurance (OLHI). The OLHI is a national independent complaint resolution and information service for consumers of Canadian life and health insurance products and services, including life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds.
For assistance with a complaint or information enquiries call the national bilingual toll-free line:
At all times throughout the complaint handling process, with any questions or comments related to the process, you may contact the Company's Complaints Officer at:
Federal Consumer Provision Complaints
The Financial Consumer Agency of Canada (FCAC) oversees compliance with federal consumer protection requirements. These requirements include providing consumers with information on complaint handling procedures and on borrowing costs. If you have a complaint about a consumer provision, you may contact the FCAC at: