Director, Group Life & Disability Services

  • Location:
    Saskatoon
  • Department:
    Disability Management Services
  • Posting ID:
    S1810
  • Position type:
    Full Time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a Director, Group Life & Disability Services in our Saskatoon office.

JOB FUNCTION
Reporting directly to the Senior Vice President of Operations, the Director, Group Life & Disability Services is responsible for influencing and executing the business strategy as it relates to the Life & Disability Services Department and ensuring the achievement of these goals and objectives.  The individual will oversee the department’s operations and provide leadership, mentorship and expertise to the team of case managers and support staff. 

DUTIES & RESPONSIBILITES
•Provide effective leadership and strategic direction  to the Group Life & Disability  services department
•Provide strong leadership, coaching and mentoring to the team that enables and encourages open-mindedness, bold thinking and new ideas that continually enhance skills and departmental and organizational effectiveness, efficiency and service delivery to both internal and external clients
•Provide expertise and direction on complex files, rehabilitation plans, and/or files that involve litigation or complaint handling
•Review and approve cases as required and authorize additional investigation
•Recommend, support and implement new or modified approaches, policies and procedures to maximize productivity and build long-term, sustainable success
•Review, develop, implement and maintain appropriate quality assurance processes to ensure that accuracy, productivity, adequate controls, and service levels are achieved
•Provide input and direction on the identification, evaluation, management, and communication of key operational risks and the adequacy of  internal controls
•Review, recommend and monitor key business performance indicators, departmental metrics and measures to support resource planning, service quality, client retention, and the achievement of financial goals
•Ensure supportive and collaborative relationships with sales and service teams
•Establish or enhance functions and practices to support effective client meetings, communication and reporting, client specific service customization,  new business acquisition, RFP responses and finalist presentations
•Participate in external presentations; represent the organization at major industry and client facing events
•Lead, manage or participate in technology, product development or other organizational projects and initiatives impacting Group Life & Disability
•Negotiate agreements and establish and maintain relationships with external partners such as medical rehabilitation consultants, physicians, and other service providers
•Advocate, drive and manage change, ensure effective and timely communication to all impacted stakeholders both internal and external to the organization
•Engage in supportive and collaborative consultations with Blue Cross Life and other Blue Cross Plans within the National Association on life and disability management issues and practices
•Participate on the company Management Team and support the development, planning and implementation of the company’s business plan
•Manage and develop direct reports, monitor case load, performance goals and foster teamwork
•Manage all human resources functions including resource and succession planning, performance management, recognition, development, and recruitment
•Prepare and manage the department budget; authorize, forecast, monitor and control expenditures
•Maintain professional and technical knowledge; remain current with best practices, industry trends and product knowledge through professional networks, research and educational opportunities
•Some travel is required
•Other related tasks and duties as assigned

QUALIFICATIONS & SKILLS
•Completion of a Bachelor’s Degree in a related field and 8-10 years of related experience preferably in the health sector, group insurance industry and/or in disability case management with progressive management experience.  An equivalent combination of training and experience may be considered
•Strong knowledge and interest in current and emerging disability practices and standards
•Knowledge of applicable laws and regulations, including but not limited to CPP, Workers Compensation, and other publicly sponsored worker assistance programs
•Effective communicator, mentor and coach, with experience leading teams with varying skills and knowledge
•Proven ability to build effective relationships, both with internal and external stakeholders
•Strong business acumen, critical thinking and proven analytical and decision-making skills to deal with complex and varying business issues
•Project management, relationship management, and negotiation skills
•Ability to manage change, problem solve and create innovative solutions
•High technical aptitude with the ability to understand system and process linkages as it relates to process and service delivery
•Strong computer skills, with demonstrated proficiency in MS Word, Excel, Power Point with the ability to easily learn new programs
•Must have a high level of integrity and accountability while demonstrating flexibility and initiative
•Excellent interpersonal, verbal, written and presentation skills, with particular proficiency in preparing strategic plans and written reports
•Proven capacity to work under pressure
•Proven commitment to service excellence
•The successful candidate may be required to undergo a background check
•Must be legally entitled to work in Canada on an unrestricted basis

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