Disability Case Manager

  • Location:
    Saskatoon & Regina
  • Department:
    Disability Management Services
  • Posting ID:
  • Position type:
    Full Time


Reporting to the Director, Group Life & Disability Services, the Disability Case Manager is responsible for the assessment of disability claims consistent with company policies and goals.  They will review medical information, job responsibilities, conduct interviews, develop case management strategies and return to work plans to support the approval and ongoing management of claims. 

They will work with the member, employer and providers to facilitate early recovery and return to productive employment to the fullest extent possible while ensuring compliance with human rights legislation and the delivery of superior customer service. 



  • Responsible for short and long term disability claim eligibility decisions and payment approvals in accordance with contractual provisions
  • Initiates and performs the analysis, investigation and assessment of disability claims, documenting case management plans and goals, determines appropriate action and eligibility for benefits
  • Conducts and documents complete and thorough disability assessments through interviews with both the claimant and employer, careful review of medical information, analysis of job description information, and discussions with Medical Consultants
  • Develops, documents and executes pertinent and comprehensive disability management strategies unique to each case file
  • Develops and manages effective return to work strategies with input and support of the claimant, employer and other key stakeholders
  • Organizes and coordinates claim file workflow, facilitating the efficient and effective processing of claims and information
  • Effectively and confidently communicates claim decisions in writing and by telephone to all stakeholders, while considering how certain outcomes may affect all parties involved
  • Actively contributes to the development and execution of strategic and operational disability management objectives and continuous process improvements at both the departmental and corporate levels
  • Accurately documents, calculates and approves lump sum and ongoing benefit payments as required
  • Prioritizes and maintains workload to meet deadlines, company objectives and department standards
  • Acts as a key resource and liaison with other departments and organizations
  • Ensures all claimant information and records are kept confidential and handled in compliance with applicable health records legislation
  • Initiates and develops strong customer relations with clients, plan administrators and brokers
  • Some travel is required
  • Other related tasks and duties as assigned


  • Completion of a Bachelor’s Degree in a related field or an equivalent combination of training and experience. Candidates must have a commitment to ongoing professional development and willingness to participate in industry courses and training
  • Preference will be given to those with directly related training and experience in disability case management
  • Strong knowledge and interest in current and emerging disability practices and standards
  • Knowledge of applicable laws and regulations, including but not limited to CPP, Workers Compensation, and other publicly sponsored worker assistance programs is an asset
  • Strong computer skills with a working knowledge in Microsoft Word and Excel, and the ability to easily learn new software programs
  • Demonstrated commitment and passion to excel in the delivery of superior customer service
  • Effective interpersonal and communication skills
  • Ability to handle shifting priorities, maintain confidentiality and meet deadlines
  • Demonstrated ability to deal effectively with the public, peers and co-workers, and work effectively in a team environment
  • The successful candidate may be required to undergo a background check Must be legally entitled to work in Canada on an unrestricted basis
Apply Now