Payment Analyst

  • Location:
  • Department:
    Disability Management Services
  • Posting ID:
  • Position type:
    Full Time


Reporting directly to the Director, Group Life and Disability Services, the Payment Analyst provides a high level of customer service and operational support by accurately and efficiently calculating and processing benefit payments of Disability and Life claims.



  • Accurately document, calculate and process lump sum and ongoing benefit payments according to claimant’s benefit eligibility for Life benefits, including but not limited to, Short Term Disability (WI) and Long Term Disability (LTD).
  • Provide initial assessment and set up of payment for claims that fall within established parameters
  • Collect and verify claim file information and ensure payments have been assessed, approved and documented by the appropriate authority prior to release
  • Manage all overpayments, including tracking, communicating and following up with outstanding accounts
  • Respond to written and verbal inquiries, and effectively and confidently communicate claim payment changes to all appropriate stakeholders
  • Direct escalated client inquiries to the appropriate case manager or management
  • Track, prepare and reconcile monthly and annual reports related to the payment of benefits
  • Prepare and file appropriate income tax information for all claimants
  • Provide subject matter expertise and contribute to the development of improved work flows and process changes
  • Provide back-up support to the Claims Coordinators as required by:
    • Managing claim application requests
    • Managing intake of claim applications including data entry of information into appropriate systems, follow up to address incomplete or inaccurate information and assignment of case files to case managers based on department procedures
    • Filing, copying, and collating documents (paper and electronic), including attaching information to applicable claim files
    • Preparing correspondence in a variety of formats (i.e. file notes, letters and reports) for claimants, physicians, providers of care, employers, etc.
    • Paying invoices, tracking and reporting, and completing cheque requisitions
  • Compile data, departmental statistics and other information
  • Prioritize, organize and maintain workload to meet deadlines, company objectives and department standards
  • Ensure all claimant information and records are kept confidential and handled in compliance with applicable health records legislation
  • Other related tasks and duties as assigned


  • Completion of a post-secondary diploma or certificate program in a related field and a minimum of two years experience in a similar role. An equivalent combination of training and experience may be considered
  • Preference given to candidates with prior experience in the Disability Management area
  • Knowledge of applicable laws and regulations, including but not limited to CPP, Workers Compensation, and other publicly sponsored worker assistance programs would be considered an asset
  • Strong computer skills with a working knowledge in Microsoft Word and Excel, and the ability to easily learn new software programs
  • Strong analytical, problem-solving and decision making skills; mathematical ability, with a high degree of accuracy and attention to detail
  • Demonstrated commitment and passion to excel in the delivery of superior customer service
  • A high level of personal accountability and professionalism
  • Effective listening, verbal and written communication skills
  • Demonstrated professional interpersonal skills with the ability to deal effectively with the public, peers and co-workers, and work with minimal supervision in a team environment
  • Ability to handle shifting priorities, maintain confidentiality and meet deadlines
  • Commitment to ongoing personal development
  • The successful candidate may be required to undergo a background check
  • Must be legally entitled to work in Canada on an unrestricted basis
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