Organizational Change Management Specialist

  • Location:
    Saskatoon
  • Department:
    Project Management Office
  • Posting ID:
    S1925
  • Position type:
    Term

This is a contract, or term employment position, for up to 2 years in duration with the possibility of extension.

 

JOB FUNCTION

Reporting to the Manager, Special Projects, and working closely with the PMO Manager and PMO team, the OCM Specialist is responsible for change management oversight, and implementation activities, in support of major business and technology projects. The OCM Specialist will use developed processes, tools and techniques to manage the people side of change to achieve user adoption and other desired outcomes and includes communication, training, process evaluation and job impact analysis.  The successful incumbent will focus on key projects that impact stakeholders both internal and external to the organization.

 

DUTIES & RESPONSIBILITIES

  • Understand and apply change methodologies and principles, types and stages of change management and develop project specific approaches to suit complexity, business needs and other relevant factors
  • Provide strategic and tactical change management advice and act as a key contributor to the development and establishment of change management standards to be adopted by Saskatchewan Blue Cross
  • Influence and support change at individual and organizational levels with respect to capacity, readiness, resilience, engagement, analysis and evaluation of initiatives
  • Work closely with PMO team to embed organizational change management initiatives and activities, both formal and informal, into projects to achieve the desired business outcomes and apply established change management approaches and methodologies to changes arising from projects
  • Consult the business and project teams to identify key stakeholders impacted by the change and determine when changes will occur
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
  • Create tailored comprehensive work plans with respect to communication, training, orientation and other change activities to accommodate the needs of different stakeholders impacted by the change and focused on maximizing employee engagement
  • Work to speed adoption, increase utilization and raise proficiency on the processes and systems impacting employees
  • In conjunction with the PMO, provide direction, advice, coaching and training to leadership and project teams with respect to the achievement of change management objectives and their role as change leaders
  • Provide identification of change management issues and recommend appropriate corporate interventions to address change management issues, such as resistance to change
  • Lead the design, development, delivery and management of communications related to projects and provide key stakeholders and leaders with actionable deliverables
  • Develop, implement and oversee appropriate and dynamic internal corporate communication strategies to ensure communication and activities that contribute to effective change management; determine timing, identify target audiences, create content and materials, and facilitate communication events as required
  • Partner with the Marketing team on developing and executing communication efforts and content for external parties across multiple channels to identify and impacts and promote the goals and benefits
  • Recommend and implement enabling reinforcement mechanisms and celebrations of success
  • Collaborate with Marketing, Human Resources, PMO and other key stakeholders to promote and implement activities throughout the change process
  • Assess learning needs to determine scale, complexity and magnitude
  • Develop learning/training strategies, and provide direction to the curriculum development of instructional, graphic and technical delivery aspects of interactive and effective learning solutions and documentation (instructor led, facilitator guides, simulations, case studies, job aids, etc.) to ensure effective and efficient use of new and existing technologies
  • Evaluate and determine job impact as a result of change, and work closely with Human Resources to review, revise and write new job profiles
  • Solicit feedback to assess the success of the change management, training and communication activities to ensure alignment with strategic objectives
  • Develop and manage measurement systems to track adoption, utilization and proficiency of changes
  • Participate on committees as required
  • Perform other related projects and duties as assigned

 

QUALIFICATIONS & SKILLS

  • Bachelor’s degree in a related discipline and minimum 5-7 years of experience as a change management specialist.  Preference will be given to candidates with a significant proportion of their experience directly related to hands-on implementation of change management activities including training and communication plans.  An equivalent combination of training and experience will be considered.
  • In-depth knowledge of current change management methodologies, principles, practices, processes, tools and templates.  Formal change management accreditation will be considered an asset
  • Knowledge of project management methodologies and frameworks with a focus on Agile and Scrum, and familiarity with major defined PM approaches
  • Demonstrated proficiency in Microsoft Excel, Word and PowerPoint with an ability to easily learn new software applications
  • Strong knowledge and understanding of emerging learning practices and trends with experience in creating training strategies, developing training materials and delivering training to various groups of stakeholders
  • Experience liaising with multiple stakeholders to identify potential change impacts and ensure change plans are in place
  • Proven ability to work with leaders in an advisory and coaching capacity, particularly addressing their role in effective change leadership
  • Excellent written and verbal communication skills, with experience in developing and executing a communication strategy and maintaining a variety of communication channels to support stakeholders in having up-to-date information
  • Ability to negotiate, influence, and motivate where this role may not directly control resources
  • Strong presentation skills with the ability to facilitate small to large sized groups and discussions across multiple operational and business areas
  • Demonstrated experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting the corporate objectives
  • Proven analytical, decision making and problem-solving skills, including the ability to recognize challenges, identify causes and provide solutions
  • Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
  • Strong attention to detail and ability to maintain focus on the broader context
  • Ability to multitask and meet the challenges of a fast-paced changing environment
  • Ability to exercise sound judgment, tact, diplomacy and confidentiality
  • The successful candidate may be required to undergo a background check
  • Must be legally entitled to work in Canada on an unrestricted basis
Apply Now