Training Coordinator

  • Location:
  • Department:
    Project Management Office
  • Posting ID:
  • Position type:


Reporting to the Manager, Specialist Projects the Training Coordinator will work with key business stakeholders to support the implementation of new technology, business processes and training aligned with business goals, customer and employee needs.



  • Research, design, develop and enhance comprehensive training strategies and implementation plans within the PMO
  • While working with application development teams, become familiar with new software, develop and deliver train the trainer educational sessions
  • Conduct learning needs analysis for individuals and groups and design and maintain learning programs and training documentation to support various project based learning initiatives
  • Work with key stakeholders to develop, implement and support change initiatives and strategies that will impact processing and training within the departments
  • Coordinate and deliver a wide range of learning programs in various settings while ensuring a positive and creative approach
  • Maintain records of training activities and employee training progress for all project staff
  • Participate in the development and implementation of policies, strategies and communication initiatives
  • Act as a resource for internal stakeholders providing system expertise and technical knowledge
  • Remain abreast of, anticipates and responds positively to changes in the company
  • Other related duties and projects as required



  • Completion of a Post-Secondary diploma or certificate program in a related field and a minimum of 2 years of relevant work experience. An equivalent combination of training and experience will be considered
  • Demonstrated experience providing business and training analysis, delivering training, and/or knowledge of the insurance industry or benefit products and services would be considered assets
  • Knowledge of instructional design, adult learning styles, and various training methods is an asset
  • Proficiency in Microsoft Word, Excel and PowerPoint along with the ability to easily learn new software applications is essential
  • Proven commitment to continuous learning and professional development
  • Strong analytical skills with a high degree of accuracy and attention to detail
  • Excellent problem-solving skills with the ability to exercise sound judgment while maintaining confidentiality
  • Well organized with the demonstrated ability to manage competing priorities, meet the challenges of a fast-paced work environment and effectively cope with change
  • Possess superior communication skills (oral, written and listening) and adept at explaining concepts and giving direction
  • Possess strong presentation skills with the ability to deliver training and presentations to a variety of audiences
  • Strong coaching skills; one on one and in a team setting
  • The successful candidate will be required to undergo a background check
  • Must be legally entitled to work in Canada on an unrestricted basis
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