Service Representative - Group Benefits

  • Location:
  • Department:
  • Posting ID:
  • Position type:
    Full Time


Reporting to the Team Lead, Group Sales, the successful candidate will be responsible for providing support to the Sales Representatives in their pursuit of new business opportunities and retention of existing business. This position is responsible for performing sales and service related functions and for providing administrative support. 



  • Act as a liaison with brokers, plan administrators and departments within Saskatchewan Blue Cross
  • Respond to broker/consultant questions, group administrator inquiries and customer service issues including assisting with account enrollments, revisions, renewals and cancellations
  • Educate new and existing clients on administrative procedures, interpret and explain plans and coverage
  • Prepare reports including sales quotations, proposals and renewals
  • Upon renewal, review contracts and recommend revisions and product enhancements
  • Monitor accounts for opportunities
  • Prepare service and sales presentations as required
  • Develop and participate in new product training and information updates through presentations and trade shows
  • Perform on-site as well as telephone service calls
  • Represent SBC on departmental committees and at trade show events
  • Assist in the promotion of products and services to brokers
  • Identify and recommend process improvements
  • Remain abreast of product and industry changes that may impact the area
  • Develop and maintain quality training documents to ensure efficient and effective transfer of knowledge
  • Provide back up sales support for Sales Representatives during absences
  • Other related projects and duties as assigned


  • Bachelor’s Degree in a related field (preference will be given to business or sales & marketing) and 2 years of related experience or equivalent combination of training and experience
  • Preference will be given to those with experience in the insurance industry
  • Must be service orientated with a strong work ethic and responsive to our customer and company values
  • Must possess strong interpersonal skills along with excellent written and verbal communication skills
  • Ability to manage multiple competing priorities and frequent deadlines
  • Must have strong computer skills with proficiency in Microsoft Office products (Word, PowerPoint and Excel) with the ability to compose and create a variety of letters, reports and presentations
  • Strong research and proven analytical skills with attention to detail
  • Highly motivated with strong relationship building skills coupled with excellent customer service aptitude
  • Must be willing to enroll and successfully complete life licensing requirements and related industry training
  • Must be willing to travel and work flexible hours
  • Must have a valid Class 5 driver’s license
  • The successful candidate will be required to undergo a background check. Security clearance will be required to complete licensing requirements
  • Must be legally entitled to work in Canada on an unrestricted basis
Apply Now