Cybersecurity Incident: Updated May 7, 2021

Valued Members:

We are pleased to inform you that following technical disruptions, your services have been restored. Thank you for your patience.

The Personal Member Portal will be available in the coming days and eClaims can be submitted online in the interim. Online Applications will be accepted shortly. 

What Happened

On Tuesday, April 20, 2021, our security team noted unusual network activity and immediately initiated our incident response plan, which included proactively shutting down certain key systems and services. 

We do not take security lightly. We immediately engaged cybersecurity experts to assist us with assessment and remediation efforts and to help restore services as quickly and safely as possible. 

Our Commitment To You

There is nothing more important to us than maintaining the trust of our members and partners. We are in the process of conducting a comprehensive investigation to determine how the incident occurred and what information could have been affected. You can count on us to continue to provide regular, transparent updates as more information becomes known. 

If you have specific privacy questions, please email: privacyofficer@sk.bluecross.ca

Accessing Your Services

Services have now been restored. Should you need assistance, our support teams can be reached in the following ways:

Personal Plan Members

  • Contact Centre services can be reached via phone at the following numbers:
    • From within Saskatchewan: 1-800-USEBLUE® (1-800-873-2583)
    • From within Canada: 1-800-667-6853
    • From Saskatoon: 306-244-1192
    • From Regina: 306-525-5025
  • Contact Centre services can be reached using this online form
  • eClaims can be submitted here
  • For Travel claims, please contact CanAssistance at 1-833-729-0186
  • For Travel purchases, please contact CanAssurance at 1-866-541-2583.

Group Plan Members

  • Contact Centre services can be reached via phone at 1-888-873-9200
  • Contact Centre services can be reached using this online form
  • Access your plans and submit claims through the Group Member Portal and App experiences
  • If you need to contact your Case Manager, you can reach out to sbcdisabilityinquiry@sk.bluecross.ca  

Group Plan Administrators

  • The Group Service Centre team can be reached via phone at 306-667-5861 and groupservicecentre@sk.bluecross.ca
  • You continue to have full access to the Group Admin Portal (GAP), and your Plan Members can access their plans and submit claims through their Group Portal and App experiences
  • If an individual needs to contact their Case Manager, they can reach out to sbcdisabilityinquiry@sk.bluecross.ca

Providers

You continue to have access to your Health Provider Portal.

Group Brokers

Your access to the Group Admin Portal (GAP) is unaffected.

Individual Brokers

Your Broker Portal access is restored, and Travel Broker Portal has remained unaffected. 
 

UPDATED: May 7, 2021