All the answers to your questions about COVID-19 and your benefits.
Have a question you don't see the answer to? Contact us.
When will Saskatchewan Blue Cross be open to the public?
Effective October 4, 2021, our Saskatoon office will be open to walk-in traffic on Monday, Wednesday and Friday from 9 AM to 4 PM.
Providing this local service is an essential part of delivering the exceptional member-first experience you expect from us. Reopening means we can once again meet you where you want – in person, online or by phone.
Although we’ve modified our schedule for walk-in traffic, you can continue to reach us by phone, email and virtual meetings from Monday to Friday between 8:30 a.m. and 5 p.m. CST, excluding public holidays.
We’re taking a slow and measured approach to reopening, so the Regina office will stay closed to visitors and walk-in traffic for now. Information about when we’ll reopen the Regina office will be shared soon.
Note: Safety protocols continue to be in place, and we follow all public health orders to ensure the well-being of our members and our employees.
What is the best way to get in contact with us?
We're here and ready to help over the phone, online, and in-person in our Saskatoon office:
- In-Person: Our Saskatoon office is open to walk-in traffic on Monday, Wednesday and Friday from 9 AM to 4 PM. Our Regina office remains closed to visitors and walk-in traffic for now.
- Call Centre: You can continue to reach us Monday to Friday 8:30am to 5:00pm at 306.244.1192 or 1.800.667.6853. Our team is happy to work with you to answer any questions or concerns in your time of need.
- Online Inquires: Get in contact with us using our Contact Us form on our website. To submit a claim, please use one of the following options:
How do I submit a claim?
- Personal Health Plan Claims: We recommend using the Personal Health Plan Member Portal to submit your claim. Please note: You will need an electronic version of your claim receipts. You can also continue to mail your claim to our office. You can print a claim form here.
- Submit a Claim form, or use the online Submit a Claim Form.
- Group/ Employer Plan Claims: There are three easy ways to submit your claim. Log in to the Group Member portal, download the app or use the online Submit a Claim Form.
- For more information on how to submit a claim please visit our Submit a Claim webpage.
How can I receive my money from my claim reimbursement faster?
If you would like the option to receive your claim reimbursement faster and directly into your account, we encourage you to sign up for direct deposit.
How have Saskatchewan Blue Cross’ operations been affected by the COVID-19 pandemic?
To do our part in limiting the spread of COVID-19 and due to decreased demand, Saskatchewan Blue Cross will be temporarily closing both our Saskatoon and Regina offices to walk-in traffic.
Thank you for your understanding! We look forward to welcoming customers back to our offices when it’s safe to do so.
Our contact centre has remained open to serve you and members can continue to reach us at 306.244.1192 or 1.800.667.6853, or email using our Contact us Form. Claims will continue to be processed and members can submit them by mail or online. Please see the above question for more information on submitting a claim.
We encourage you to follow our social media channels and visit our website regularly if you want to stay up to date about your plans and coverage.
Please Note: Daily Travel and International Student Travel Plans are no longer available for purchase following the introduction of the Annual and Individual Travel Plans. For more information, please contact us.
Update - January 7, 2021: As of January 7, 2021, the Canadian government requires all travellers five years of age and older to provide a mandatory negative result from a recent COVID-19 test prior to boarding a flight to Canada.
Update - February 17, 2021: Please note that the Government of Canada has announced that as of now, all travellers entering Canada at the land border will also have to provide a negative result for a COVID-19 test taken within the last 72 hours. For more information on this subject, please contact us at 1-800-667-6853 or 306-244-1192.
What is the expected time frame for COVID-19 claims approval?
We will do our best to maintain SBC’s disability claims service standards of up to 8 days to review a STD claim. Based on usual claim volumes our normal service is at 3 to 5 business days. We monitor our claims volumes regularly and will do our best to stay within these service standards.
What is the expected time frame for COVID-19 claims payments?
Once a claim approval decision is made an electronic funds transfer payment (EFT) can be seen in a member’s bank account with 5 business days. We would encourage all members during this time to have their payments made through EFT. If a cheque is sent then we cannot guarantee the 5 business days. We continually monitor our volumes and will do our best to maintain this same great service.
Is the claim date the day the employee completes the form or can it be retroactive to the date the symptoms/exposure date?
When reviewing a claim SBC must determine a date of disability, a number of factors go into establishing this date. We must consider the last day's work, date first symptoms appeared, the first day of missing work, date advised by medical staff to quarantine and there are others. We will establish the date of disability based on the information we receive at the time of the claim.
Will the employer be notified of any claims submitted and if they have created exposure in the work place?
Saskatchewan Blue Cross has to ensure the privacy of all our members, we will not be able to share any confidential medical information. Employers will be notified of claims decisions based as we would do during our normal process.
Is there anything in our Group Insurance Contract that would deter us from paying a top up if an employee is off on STD for COVID-19 reasons?
The contract does allow employers to pay a top up for STD benefits. Please let SBC know if you are paying and what you are paying at the time of claim in order to prevent double payments from occurring.
As part of my regular job I am required to cross the border into the US; will I still have coverage?
Yes, you will still have coverage for Short Term and Long Term disability benefits.
We have an employee that returned from the United States or any foreign country and who will self quarantine. Will she need to use her sick days through her employer or will she immediately be eligible for Short Term Disability?
We would encourage all employers to develop their own policies and procedures on how you support your employees. Saskatchewan Blue Cross is monitoring the situation closely and things are changing daily. Short Term Disability Claims are eligible based on the definition of total disability and an employee's inability to perform the duties of their own job. Some quarantines may be covered and some may not dependent on a positive COVID-19 test result. We are committed to ensuring the health and safety of your employees while balancing the financial integrity of your group insurance plan. We are reviewing each case carefully and making the decision based on the information we have received.
What should we as employers be communicating to our employees who have self-quarantined because of COVID-19?
We would encourage all employers to develop their own policies and procedures on how to support your employees. See the question above for further details.
Do you cover virtual services provided by my healthcare practitioner?
Many health professionals are now offering virtual services to continue to meet their customers’ needs. If your plan covers the medical practitioners listed below*, we will accept claims for virtual assessments or therapies performed, provided they are a licensed and approved provider in Canada. These claims can be submitted the same way as conventional in-person treatments and will be reviewed according to the rules of your plan.
- Occupational Therapist
- Psychologist/Counsellor/Social Worker
- Social Worker
- Speech-Language Pathologist
*Please note: This list is dynamic and may change as we continue to evaluate other health professionals considering virtual health services. Please check back for updates.
For professions where conventional in-person assessments or therapies are more essential, such as where direct physical interventions or treatments may be required, most clinics and offices remain accessible on an urgent (emergency) basis.
We're here for you. We know that this has been a challenging time for so many Canadians, and that the stress and uncertainty of a global pandemic can have a major impact on mental health.
We've joined as a sponsor of Stronger Minds by BEACON® to help provide mental health guidance and emotional support, available to all Canadians. Learn more about the free digital program here.
We understand during uncertain and challenging times our mental wellness can be impacted. We encourage anyone experiencing severe stress, anxiety or depression during this time to seek local counseling support programs and services provided by the province.
- Visit www.worksafesask.ca for tools and tips to manage your mental health through COVID-19 or call the Healthline-811 for support services in your area.
- If your plan includes access to an Employee and Family Assistance Program, remember that these services and resources are available to you, whenever and wherever they need it.
- To help navigate this stressful time, we have put together a few blog posts relating to COVID-19 and wellness. Read our blog for tips on how to take care of yourself during these stressful and uncertain times.
Additional Resources Relating to COVID-19
Please see the below resources for up to date information regarding the COVID-19 pandemic.
- Call the Healthline-811 if you are experiencing physical symptoms and need medical advice on next steps.
- Click here for tips on protecting yourself and your family and the latest information about the virus in Saskatchewan.
- Visit the Government of Canada website for up to date information about how COVID-19 is affecting Canada.
- Click here if your employment situation has changed.
As a result of COVID-19, there have been an increase of online and phone scams. We want to help you protect yourself and your personal information. For more information please see the following resources: