I was denied boarding on my flight back to Canada. Will the Emergency Medical Care benefit cover my expenses for subsistence allowance if I need to extend my trip?

The Emergency Medical Care benefit covers expenses for subsistence allowance only in the event of a medical emergency.

If you are denied boarding your flight, contact our Travel Assistance to request an extension of your insurance. The numbers to reach this 24/7 service are as follows:

  • From Canada or the United States: 1-800-361-6068 (toll free)
  • From Mexico: 01 800 062-3174 (toll free)
  • From the Dominican Republic: 1-800-203-9666 (toll free)
  • From anywhere else in the world: 1-800-7328-7473 (toll free) or 514-286-8411 (collect)

*The Government of Canada requires all travellers to provide a mandatory negative result from a recent COVID-19 test. Click here for
more details.