Frequently Asked Questions: Contact Us

How have Saskatchewan Blue Cross’ operations been affected by the COVID-19 pandemic? Icon/UI/plus-circle

Our Saskatoon office is open to walk-in traffic on Monday, Wednesday and Friday from 9am to 4 pm. Our Regina office remains closed to in-person traffic at this time.

Our contact centre has remained open to serve you and members can continue to reach us at 306.244.1192 or 1.800.667.6853, or email using our Contact us Form. Claims will continue to be processed and members can submit them by mail or online. Please see the above question for more information on submitting a claim.

We encourage you to follow our social media channels and visit our website regularly if you want to stay up to date about your plans and coverage.

How can I receive my money from my claim reimbursement faster? Icon/UI/plus-circle

If you would like the option to receive your claim reimbursement faster and directly into your account, we encourage you to sign up for direct deposit.

How do I submit a claim? Icon/UI/plus-circle

Personal Health Plan claims: We recommend using the Personal Health Plan member portal or mobile app to submit your claim. Please note: You will need an electronic version of your claim receipts. You can also continue to mail your claim to our office - download and print a claim form here.

Group/Employer Plan claims: The fastest and most convenient way to submit your claims is by logging in to the Group Member portal or download the app. You can also continue to mail your claim to our office - download and print a claim form here.

For more information on how to submit a claim please visit our Submit a Claim page.

What is the best way to get in contact with Saskatchewan Blue Cross? Icon/UI/plus-circle

We're here and ready to help over the phone, online, and in-person in our Saskatoon office:

In-Person: Our Saskatoon office is open to walk-in traffic on Monday, Wednesday and Friday from 9 AM to 4 PM. Our Regina office remains closed to visitors and walk-in traffic for now.

Call Centre: You can continue to reach us Monday to Friday 8:30am to 5:00pm at 306.244.1192 or 1.800.667.6853. Our team is happy to work with you to answer any questions or concerns in your time of need.

Online Inquires: Get in contact with us using our Contact Us form on our website. To submit a claim, please use one of the following options:

Login to your Personal Member Portal or Mobile App or Group Member Portal or Mobile App

Click here to download a claim form to submit a claim by mail

When will Saskatchewan Blue Cross be open to the public? Icon/UI/plus-circle

Effective October 4, 2021, our Saskatoon office will be open to walk-in traffic on Monday, Wednesday and Friday from 9 am to 4 pm.

Providing this local service is an essential part of delivering the exceptional member-first experience you expect from us. Reopening means we can once again meet you where you want – in person, online or by phone.

Although we’ve modified our schedule for walk-in traffic, you can continue to reach us by phone, email and virtual meetings from Monday to Friday between 8:30 a.m. and 5 p.m. CST, excluding public holidays.

We’re taking a slow and measured approach to reopening, so the Regina office will stay closed to visitors and walk-in traffic for now. Information about when we’ll reopen the Regina office will be shared soon.

Note: Safety protocols continue to be in place, and we follow all public health orders to ensure the well-being of our members and our employees.