What is the expected time frame for COVID-19 claims payments?

Once a claim approval decision is made an electronic funds transfer payment (EFT) can be seen in a member’s bank account with 5 business days. We would encourage all members during this time to have their payments made through EFT. If a cheque is sent then we cannot guarantee the 5 business days. We continually monitor our volumes and will do our best to maintain this same great service.