Frequently Asked Questions: General Personal Health Questions

Yes, members can have different bank accounts listed for their direct deposit and monthly premium payments.

It takes a few business days for your new account information to take effect in our system. If your premiums are scheduled to come out of your account within that time frame, the payment may come out of your old account until the new information has been processed.

Once your banking information has been added to your plan, the last four digits of the account will be displayed in the My Banking section for confirmation and an Active icon will appear in the corresponding payment section.

No, the banking information that is received through the member portal is sufficient documentation.

Renewal payments must be paid in full. Under the Premium Payments section of My Banking, you can choose to:

• Pay annually via credit card, with one lump sum payment, or
• Make smaller payments by setting up monthly withdrawals direct from your bank account

If there is a small, green ‘Active’ tag beside the Direct Deposit option within your member portal, your banking information is already active and does not need to be added. You only need to fill this information out if your banking information has changed.

If you have not yet signed up for direct deposit, please follow these steps:

All of the required bank account information can be found on a cheque or through your online banking account.

On a Cheque:
The sample cheque below shows where you can locate all of the required banking details.

Through Your Online Banking Account:
Login to your online banking account and select the account you'd like to use for your monthly premium payments. From there you will be able to view or print a pre-authorized payment form that will include all your necessary banking details.

To add or remove benefits to your plan, please contact our Member Experience team at 1-800-USEBLUE® and we’ll be happy to help. At this time, you are not able to make changes to your plan benefits using the member portal.

To view the coverage balance for your benefits, click on 'My Coverage', then choose the benefit for which you'd like to see more information.

The Coverage tab will show the amount remaining for the chosen benefit and also contains a description.

The Coverage Details tab will show the overall benefit maximums and other information related to the benefit. You can also click to view your policy document for more information.

New member cards that are requested through the member portal will be automatically mailed to you directly.

When a new member card is requested, a letter will be sent to you which includes 2 new cards.

Yes, your electronic member card on the member portal includes the required information for a provider to submit your claims electronically.

The electronic member card is only accessible through the member portal.

If the app does not have permission to access the camera your screen will appear black when trying to take a picture of your document. To activate this feature, please go to the app permissions within your phone settings and allow the Saskatchewan Blue Cross member portal app to have access to your camera.

If you have cancelled your plan, you will need to submit your claims via mail. Download the paper claim form here.

Claims that have been submitted through the member portal will appear as received in the My Claims section of the main page of the portal. Once your claim has been assessed, each receipt will appear separately with the reimbursement details in the My Claims section.

Once a claim is submitted it cannot be cancelled. To submit the missing document, submit a new claim and include a note describing the situation in the Add An Optional Message section of the submissions page.

Yes. If you need to send your claim to a specific person, include the attending individual’s name in the Add an Optional Message section of the submissions page.

If there have been no changes to your other coverage, you do not need to complete these details. If there has been a change to your other coverage or you haven’t yet provided the information for your other coverage, please complete the Other Coverage details to ensure we have the most accurate coverage information for you. Changes might include cancellations, changes in benefits provider, or other updates.

In order for our team to properly assess your claim, we need all the required documentation. Please wait and submit all required documents at the same time as your claim.

Members have 12 months from the date of service to submit claims to their plan.