Frequently Asked Questions: General questions

For Personal Health Plan Members:

To access your new Individual Assistance Program and Virtual Care:

1. Start by logging in to your Member Portal. 
2. Navigate to My Coverage, then select IAP.
3. Here you will see a description of your Individual Assistance Program and instructions on how to access your benefits.
4. At the bottom of the summary, you will find your Access Code/Service Key. Use this to register your account. You will use the same access code to register for both IAP and Virtual Care.
5. Visit www.homeweb.ca to get started and register for your account.

For Group Plan Members with EFAP included in their plan: Ask your plan administrator for your organization access code.

Yes, all services are fully confidential. Homewood Health and Cleveland Clinic Canada are trusted leaders in providing private and secure support and healthcare services. Your identity and personal information are safeguarded and will not be shared, except as required by law.