Do you cover virtual services provided by my healthcare practitioner?

Many health professionals are now offering virtual services to continue to meet their customers’ needs. If your plan covers the medical practitioners listed below*, we will accept claims for virtual assessments or therapies performed, provided they are a licensed and approved provider in Canada. These claims can be submitted the same way as conventional in-person treatments and will be reviewed according to the rules of your plan.

• Audiologist
• Chiropractor
• Dietitian
• Naturopath
• Occupational Therapist
• Optometrist
• Physiotherapist
• Psychologist/Counsellor/Social Worker
• Social Worker
• Speech-Language Pathologist

*Please note: This list is dynamic and may change as we continue to evaluate other health professionals considering virtual health services. Please check back for updates.

For professions where conventional in-person assessments or therapies are more essential, such as where direct physical interventions or treatments may be required, most clinics and offices remain accessible on an urgent (emergency) basis.