Frequently Asked Questions: My Member Card

Can I pick up my new cards from your office? Icon/UI/plus-circle

New member cards that are requested through the member portal will be automatically mailed to you directly.

When I request a new card, how many copies will be sent to me? Icon/UI/plus-circle

When a new member card is requested, a letter will be sent to you which includes 2 new cards.

Can I show my electronic card to my providers to have them bill you directly for their services? (ie: Dentists, Pharmacists, etc.) Icon/UI/plus-circle

Yes, your electronic member card on the member portal includes the required information for a provider to submit your claims electronically.

Can I save or send myself an electronic copy of my member card? Icon/UI/plus-circle

The electronic member card is only accessible through the member portal.