Frequently Asked Questions: Personal Member Portal & App

To see what portion of a claim was paid by another insurance provider, please refer to your Explanation of Benefits statement, which will be sent in the mail. Your Explanation of Benefits statement is not available online.

Currently, claims can only be viewed in order of most recent to oldest. There are no other filters to view your claims.

Only claims that are submitted through the member portal or mobile app will appear in your claims history while they are waiting assessment. Submitting your claims through the member portal or mobile app allows you to confirm their receipt and check on their status, so you always know where your claims are at in the assessment process.

Claims submitted by mail or in-person will appear in your claims history once they have been assessed.

The member portal and mobile app will display claims that were submitted within your current and previous policy year.

Yes, members can have different bank accounts listed for their direct deposit and monthly premium payments.

It takes a few business days for your new account information to take effect in our system. If your premiums are scheduled to come out of your account within that time frame, the payment may come out of your old account until the new information has been processed.

Once your banking information has been added to your plan, the last four digits of the account will be displayed in the My Banking section for confirmation and an Active icon will appear in the corresponding payment section.

No, the banking information that is received through the member portal is sufficient documentation.

Renewal payments must be paid in full. Under the Premium Payments section of My Banking, you can choose to:

• Pay annually via credit card, with one lump sum payment, or
• Make smaller payments by setting up monthly withdrawals direct from your bank account

If there is a small, green ‘Active’ tag beside the Direct Deposit option within your member portal, your banking information is already active and does not need to be added. You only need to fill this information out if your banking information has changed.

If you have not yet signed up for direct deposit, please follow these steps:

All of the required bank account information can be found on a cheque or through your online banking account.

On a Cheque:
The sample cheque below shows where you can locate all of the required banking details.

Through Your Online Banking Account:
Login to your online banking account and select the account you'd like to use for your monthly premium payments. From there you will be able to view or print a pre-authorized payment form that will include all your necessary banking details.

Only documents that are received through the member portal will appear in the Document History section of the member portal.

Documents that are sent in through the member portal will appear in your Document History immediately.  If the document does not appear, try refreshing the page.

When a document is received through the member portal, our team will apply the document to each of the plans listed in the member’s name.  If the document applies to only one of the plans, it is recommended that the member specify which plan the document relates to in the Add An Optional Message section of the submission page.

If a document needs to be directed to a specific individual, when submitting the document in the portal, indicate the corresponding individual in the Add An Optional Message section of the submission page.

Yes, more than one document type can be included in a submission.

To add or remove family members to your plan, please contact our Member Experience team at 1-800-USEBLUE®.

No, only one email address can be added to the Member Portal & Mobile App to receive communications from Saskatchewan Blue Cross.

The My Profile page has room for up to 3 phone numbers to be recorded.

A family member’s Saskatchewan Health Card number can be adjusted through the My Profile section of the Member Portal.  To change any other information of anyone other than the policyholder, please contact our Member Experience team at 1-800-USEBLUE®.

Yes, you can edit your Saskatchewan Health Card number, mailing address, phone number and email address under the My Profile page.

Changes to your communication preferences can take up to 10 days to take effect.

To create a strong password, please ensure your password contains a minimum of 8 characters; a mix of upper case and lowercase letters; numbers, symbols and spaces; and does not contain ties to your personal information.