Due to the Canada Post mail disruption, mail services may be delayed. To avoid interruptions in receiving your claims reimbursements, renewal notices, or other important documents, please ensure you’re registered for the Member Portal and enable direct deposit. Learn more here. If you are a Provider, click here.

Scheduled Maintenance Notice: Please be advised we’re undergoing system maintenance on June 18th, 2025, from 8:00 PM to 11:00 PM CST. During this time, the member portal and mobile app, online personal health application, and quote calculator will be temporarily unavailable. Thank you for your patience and understanding!

We are temporarily experiencing high volumes of calls and claims processing for non-automated claims types may take three weeks or longer. Click here to see the list of claims that immediately process when you submit online. Use our convenient call-back feature, which allows you to hold your place in the queue and receive a call back – available up to 3:30 p.m., email us through our Contact Us form, or access member self-serve resources online. Thank you for your patience.

Purchase travel insurance online or find the right plan here.

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How long do I have to submit my claims?

Members have 12 months from the date of service to submit claims to their plan.