Frequently Asked Questions: Travel Insurance Plans

Cancel for Any Reason (CFAR) is an optional benefit to the Trip Cancellation and Interruption coverage that allows you to cancel your trip for any reason, provided you do so at least 24 hours before your scheduled departure. This benefit offers extra flexibility and peace of mind in case travel plans change unexpectedly.

CFAR reimburses non-refundable trip costs if you decide to cancel your trip for any reason, provided the request is received at least 24 hours before departure. 

No, CFAR is not available for members aged 86 and older. Coverage eligibility is limited to travellers aged 85 or younger at the time of the trip.

CFAR must be purchased within five days of making any form of trip payment (deposit, partial, or full) or any time before travel penalties apply.

If you would like to apply the Cancel for Any Reason option and cancel your policy 24 hours prior to departure, please contact 1-833-602-0804 for assistance. You will be advised of any claiming documentation that is required for reimbursement, such as your original purchase invoice, flight tickets, etc

Customer Space is an online platform that allows you to easily access your travel insurance contracts, make changes and manage your personal information. 

It’s essential to correct the error before your trip. For most travel insurance contracts, many changes can be made directly in Customer Space.    

If you’re unable to correct the error or need assistance, please call us at 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m. 

Yes, most travel insurance contracts can be changed in the Customer Space to add or remove a traveller, extend your coverage, update your trip dates, edit your personal information, add coverage and more.   

If you encounter any issues or need assistance, please contact 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m. 

If you forget your password, simply click “Forgot Password?” on the Customer Space login page. A password reset link will be sent to the email address associated with the policy. You can utilize the link in the email to regain access to your account. If you do not receive the email or continue to have trouble logging in, please contact: 1-833-602-0804.  

To create an account, use the same personal information (email, address, etc.) that you provided when purchasing the contract. If you purchased a contract for someone else, be sure to use your own information. If you are having trouble accessing Customer Space, please contact: 1-833-602-0804. 

Yes. Cruises are included in the travel insurance coverage, as long as you meet the pre-existing medical condition requirements of your contract.

Yes. Certain medical expenses are not reimbursed by your Saskatchewan health insurance plan when you travel outside your province of residence.

Your travel coverage begins the day you depart from your province of residence and ends once you return to your province of residence.  

You can file a claim directly with Blue Cross Travel Assistance — they’ll guide you through each step of the process and the documentation required. You will have two options for submitting a claim: 

1. Online: Complete the secure online claim form available through the Saskatchewan Blue Cross website or directly from Customer Space.
2. Paper form: Download, print, and mail the claim form along with supporting documents if they prefer to submit by mail. Blue Cross Travel Assistance will review the claim and contact the member if additional information is needed.