What should I do if I become ill while travelling?

Contact our Travel Assistance Provider using the phone numbers below within 24 hours of your medical emergency to open a case.

  • Toll-Free within North America 1-866-330-3633 (if unavailable, please call the number below)
  • Collect in all other locations 1-306-667-5299

For more information on what to do if you experience a medical emergency while travelling visit our Travel Assistance and Claims information.

Please note that you are not covered for Emergency Medical Care if you have tested positive for COVID-19 or are showing symptoms within 90 days prior to departure.