Frequently Asked Questions: Virtual Care

Virtual Care, also referred to as telemedicine, allows patients to receive care from a provider virtually via a video or phone consult without having to visit a clinic in-person.  Cleveland Clinic Canada’s Express Care Online allows patients to connect live with a nurse practitioner to get a diagnosis or medical advice for non-emergency health conditions.

A Cleveland Clinic Canada nurse practitioner can diagnose, treat, and prescribe medications for non-emergency conditions like:

• Flu
• Allergies
• Sinus issues
• Cough
• Common cold
• Pink eye
• Anxiety/Depression
• Acute diarrhea, nausea, and vomiting
• Rashes, skin problems, burns, insect bites

After your assessment, if needed, you can receive:

• Lab and imaging requisitions
• Prescriptions sent to your preferred pharmacy
• Referrals to specialists
• Case coordination with Cleveland Clinic Canada
• Case coordination with Homewood Health (with your consent) for mental health and wellness support

Express Care Online is available 24/7/365, in all provinces except Quebec.

In Quebec, services are available from 7 a.m. to 7 p.m. EST daily, excluding statutory holidays.

You and your eligible dependents can use Virtual Care services as much as you need, there is no cap on the number of visits or on the number of concerns you may want to address at an appointment.

Cleveland Clinic Canada is the Canadian location of Cleveland Clinic, a global nonprofit academic medical centre that has provided world class patient care to people from around the world since 1921. Their multi-disciplinary team of physicians and wellness experts provide in-person care at their clinics in Toronto as well as virtual care across Canada. Cleveland Clinic Canada patients benefit from the expertise of dozens of Canadian physicians, specialists and wellness experts, as well as over 5,000 physicians and specialists across the Cleveland Clinic network.