Frequently Asked Questions: Customer Space
What is Customer Space?
Customer Space is an online platform that allows you to easily access your travel insurance contracts, make changes and manage your personal information.
I found an error in my travel insurance contract. What should I do?
It’s essential to correct the error before your trip. For most travel insurance contracts, many changes can be made directly in Customer Space.
If you’re unable to correct the error or need assistance, please call us at 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m.
Can I change my insurance contract Customer Space?
Yes, most travel insurance contracts can be changed in the Customer Space to add or remove a traveller, extend your coverage, update your trip dates, edit your personal information, add coverage and more.
If you encounter any issues or need assistance, please contact 1-833-602-0804, Monday to Friday, 8 a.m. to 6 p.m.
What if I forget my Customer Space password?
If you forget your password, simply click “Forgot Password?” on the Customer Space login page. A password reset link will be sent to the email address associated with the policy. You can utilize the link in the email to regain access to your account. If you do not receive the email or continue to have trouble logging in, please contact: 1-833-602-0804.
How to create a Customer Space account?
To create an account, use the same personal information (email, address, etc.) that you provided when purchasing the contract. If you purchased a contract for someone else, be sure to use your own information. If you are having trouble accessing Customer Space, please contact: 1-833-602-0804.