Frequently Asked Questions: Home Page
A portion of my claim was paid by another insurance carrier. How can I see what portion was covered by them?
To see what portion of a claim was paid by another insurance provider, please refer to your Explanation of Benefits statement, which will be sent in the mail. Your Explanation of Benefits statement is not available online.
Is there a way to filter my claims?
Currently, claims can only be viewed in order of most recent to oldest. There are no other filters to view your claims.
Can I see the status of claims that I submitted by mail or dropped off in person?
Only claims that are submitted through the member portal or mobile app will appear in your claims history while they are waiting assessment. Submitting your claims through the member portal or mobile app allows you to confirm their receipt and check on their status, so you always know where your claims are at in the assessment process.
Claims submitted by mail or in-person will appear in your claims history once they have been assessed.
How far back can I view my claims?
The member portal and mobile app will display claims that were submitted within your current and previous policy year.