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We are temporarily experiencing high volumes of calls and claims processing for non-automated claims types may take three weeks or longer. Click here to see the list of claims that immediately process when you submit online. Use our convenient call-back feature, which allows you to hold your place in the queue and receive a call back – available up to 3:30 p.m., email us through our Contact Us form, or access member self-serve resources online. Thank you for your patience.

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