Frequently Asked Questions: My Coverage

Can I add or remove benefits to my plan through the member portal & mobile app? Icon/UI/plus-circle

To add or remove benefits to your plan, please contact our Member Experience team at 1-800-USEBLUE® and we’ll be happy to help. At this time, you are not able to make changes to your plan benefits using the member portal.

Can I view how much coverage is remaining for each of my benefits? Icon/UI/plus-circle

To view the coverage balance for your benefits, click on 'My Coverage', then choose the benefit for which you'd like to see more information.

The Coverage tab will show the amount remaining for the chosen benefit and also contains a description.

The Coverage Details tab will show the overall benefit maximums and other information related to the benefit. You can also click to view your policy document for more information.