If I send a document by mail/fax/in person, will it show in my Document History on the portal?
Only documents that are received through the member portal will appear in the Document History section of the member portal.
Nationwide mail delivery is currently delayed due to the postal strike. As a result, you may not receive your renewal notice or other important documents on time. To avoid delays, please ensure you’re registered for the Member Portal and have direct deposit enabled for claims reimbursements and other communications. To learn more about how this may affect you, click here.
Our offices will be closed early on Monday, November 17th: Regina: closing at 12:00 p.m and Saskatoon: closing at 2:00 p.m. We will reopen for in-person service on Tuesday, November 18 at 9:00 a.m. During this time, members can continue to access the Member Portal or use our self-service options online. Thank you for your understanding!