Frequently Asked Questions: Travel Advisories & Alerts
Cuba Travel Advisory – Important Information for Travellers
An unprecedented situation in Cuba is affecting air travel, resulting in flight delays, technical stopovers, or cancellations. For the most up-to-date information, please refer to official travel advisories for Cuba.
Upcoming travel or already at destination
First, contact your airline to learn about: modification options, possible refunds, or rebooking or rerouting solutions.
Insurance and claims
Your coverage depends on the coverage you purchased and when you purchased it. Consult your insurance policy for full details on your coverage.
Need assistance during your trip
If you need support and your safety is not in immediate danger, call Blue Cross Travel Assistance. If you are in immediate danger, please call the local emergency services.
Can I extend my insurance contract if I am unable to return home as planned due to travel restrictions?
If you must extend your stay due to a situation beyond your control, promptly contact our Member Experience team at 1-833-729-0186 if you are in Canada or USA or 1-306-518-0145 (collect) from any other country to find out if you are eligible for a contract extension. Make sure you contact us before the expiry date of your contract. Please note that any request to extend your coverage will be subject to our approval.
Does Blue Cross travel insurance cover cruises?
Yes. Cruises are included in the travel insurance coverage, as long as you meet the pre-existing medical condition requirements of your contract.
How do I file a claim?
You can file a claim directly with Blue Cross Travel Assistance — they’ll guide you through each step of the process and the documentation required. You will have two options for submitting a claim:
- Online: Complete the secure online claim form available through the Saskatchewan Blue Cross website or directly from Customer Space.
- Paper form: Download, print, and mail the claim form along with supporting documents if they prefer to submit by mail. Blue Cross Travel Assistance will review the claim and contact the member if additional information is needed.
When does my travel coverage begin and end?
Your travel coverage begins the day you depart from your province of residence and ends once you return to your province of residence.