Frequently Asked Questions: Travel Advisories & Alerts

If you want coverage that allows you to cancel your policy due to a known event, or for reasons that are not otherwise covered, you may purchase the Option: Cancel for Any Reason (CFAR) rider.

*This option is still subject to all other exclusions and limitations, as outlined in your policy.

CFAR must be purchased within 5 days of making any form of trip payment (deposit, partial, or full) or any time before travel penalties apply. 

If a new Government of Canada travel advisory to “avoid all nonessential travel” or “avoid all travel” is issued for your destination after you have already started your trip, your Trip Cancellation and Interruption benefits remain in effect. Because the advisory was not in place at the time you purchased your coverage, it is considered an unknown event. 

However, please remember that travel advisories and policy exclusions are separate considerations. All travel policies include limitations and exclusions for certain types of events, such as pregnancy, substance use, illegal acts, acts of war, civil unrest, terrorism, and participation in high risk activities. When any of these situations occur, coverage may be limited or may not apply, even if a government advisory is active during the trip. 

For complete details on the limitations and exclusions that apply to your plan, please review your travel policy booklet. 

If you want coverage that allows you to cancel your policy due to a known event, or for reasons that are not otherwise covered, you may purchase the Option: Cancel for Any Reason (CFAR) rider. This option provides additional flexibility; however, it is still subject to all other exclusions and limitations in the policy.

If you have questions about a potential or existing claim related to this option, please contact Travel Assistance for support and guidance.

Under all travel policies (Single-Trip, Multi-Trip Annual, Top-Up and all covered benefits), situations or claims related to civil unrest and/or acts of war are not eligible. 

However, your policy does provide coverage for situations or claims unrelated to civil unrest and/or acts of war (i.e., covered events or medical emergencies). Claims will be subject to all other exclusions and limitations outlined in your policy. 

If there is an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory in place, you are not eligible to purchase a trip extension. You are advised to return home as soon as possible.  

If a lower-level Government of Canada travel advisory is in place, you are eligible to purchase a trip extension. 

Yes, you are eligible to purchase a Top-up policy as long as your current travel coverage is still active, and you have not exceeded the total number of days.

Yes, there is an automatic 24-hour extension if your return trip is delayed by a carrier delay, a traffic accident, or mechanical failure of the private vehicle used to return from your trip. 

If your travel is delayed by more than 24 hours, we encourage you to contact the airline for the status of your flight. The airline should contact you to let you know the status of the rescheduled flight and whether it’s within the 24-hour period. 

If the airline carrier delay is more than 24 hours, please contact Travel Assistance to discuss. 

If you need to stay longer for a reason not related to an airline carrier delay, a traffic accident, or mechanical failure of a private vehicle, please contact Travel Assistance to discuss. 

Your coverage is not impacted by the Government of Canada travel advisories. However, it is recommended that plan members check the Government of Canada website for travel advisories in place for their trip destination, and take the advice provided seriously.

No. Your travel coverage is only in effect until the last day of the trip, as defined in your member booklet. 

Yes, you are eligible to purchase a Top-up policy if your current travel coverage is still active, and you have not exceeded the total number of days. 

When an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory is issued, it may be difficult for Canadians to get home. We recommend purchasing for an extended period, knowing that if you return early, you can request a reimbursement for the unused portion of your trip. The Top-up coverage will provide you with coverage, regardless of the travel advisories in place. However, all other exclusions and limitations listed in the Top-up policy will apply. 

No, if you travel to a region with an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory, you will not have Emergency Medical Care coverage under your VIP Travel plan. 

Yes, if an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory was issued after you arrived, you have coverage under your VIP Travel benefits. However, you are strongly advised to return home as soon as possible. 

If your trip departure occurred before an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory was issued, you are advised to return home as soon as possible. Should you incur a claim while you are travelling abroad and actively trying to secure transportation home, it will be subject to all other terms of your policy. 

If you departed after an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory was issued, you do not have coverage. 

Yes, your VIP Travel coverage is automatically extended in the event of a medical emergency that requires hospitalization. Coverage will be extended during hospitalization and for up to 72 hours following discharge. 

Yes, it does. There is an automatic 72-hour extension if your return trip is delayed by a carrier delay, a traffic accident, or mechanical failure of the private vehicle used to return from your trip. 

Yes, you are eligible to purchase a Top-up policy as long as your current travel coverage is still active and you have not exceeded the total number of days. Please note that if an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory is issued, you are advised to return home as soon as possible. 

When an active “avoid all non-essential travel” or “avoid all travel” Government of Canada travel advisory is issued, it may be difficult for Canadians to get home. We recommend purchasing for an extended period, knowing that if you return early, you can request a reimbursement for the unused portion of your trip.

The Top-up coverage will provide you with coverage, regardless of the travel advisories in place. However, all other exclusions and limitations listed in the Top-up policy will apply.