Contact us
Can’t find what you’re looking for here? We’re just a phone call away. Our Member Experience representatives are happy to assist you with any questions you have.
Looking for help with your new Member Portal? Start here.
We hear you.
We’ve recently completed the transition to our new portal technology. We know that sometimes things don’t go as smoothly as expected, and we’re working diligently behind the scenes to address any issues you may have using your new member portal and app. We truly appreciate your patience and understanding as we resolve these matters.
If you’re trying to contact us by phone, please note that we are currently experiencing high call volumes. If you’d prefer, you connect with us via email or explore our self-service options for quicker assistance.
Please be aware that processing for non-automated claim types may take up to three weeks or longer. Click here to view the list of claims that are processed immediately when submitted online.
Hold tight – we are operational, with most providers successfully processing eligible claims and many members able to access their plans and submit claims. We’re working as quickly as possible to improve your experience and we’ll provide further updates when available.
To contact our Member Experience team
Give us a call
Contact our Member Experience Centre at 1-800-667-6853. Our team is available Monday through Friday from 8:30 AM to 5 PM.
To contact Blue Cross Travel Assistance, click here.
Toll-free:
1-800-667-6853 within Canada
Please note: We are temporarily experiencing high volumes of calls. Thank you for your patience. Please click here for online member self-service resources.
Send us a message – please note, we are temporarily receiving high volumes of inquiries which may impact our response time.
Our Offices
Saskatoon
Physical address:
516 2nd Avenue North
Saskatoon SK S7K 2C5
Mailing address:
PO Box 4030
Saskatoon SK S7K 3T2
- Phone: 306-244-1192
- Fax: 306-652-5751
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Hours
Member Experience Centre: Monday to Friday: 8:30 a.m. to 5 p.m.
In-Person: Monday to Friday: 9 a.m. to 4 p.m.
- Phone: 306-525-5025
- Fax: 306-525-2124
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Hours
Member Experience Centre: Monday to Friday: 8:30 a.m. to 5 p.m.
In-Person: Monday to Friday: 9 a.m. to 4 p.m.
To contact Blue Cross Travel Assistance:
Annual, Individual, or Top-Up Travel Plans
- Toll-free within North America: 1-833-729-0186 (if unavailable, please call the number below)
- Collect in all other locations: 1-306-518-0145
VIP Travel or Group/Workplace Travel Plans
- Toll-free within North America: 1-866-330-3633 (if unavailable, please call the number below)
- Collect in all other locations: 1-306-667-5299