Virtual healthcare and mental health support for members

Support anytime, anywhere

Through the Individual Assistance Program (IAP), Employee Family Assistance Program (EFAP) and Virtual Care, members across Saskatchewan, including those in rural or under-served communities, can access medical expertise, expert mental health support and life coaching without travelling or waiting for extended periods.

Individual Assistance Program (IAP) and Employee Family Assistance Program (EFAP)

This coverage provides access to a variety of mental health and wellness supports for any challenge you may be facing. Homewood Health’s IAP and EFAP provides confidential, professional services for a broad range of personal and family challenges by telephone, in person and online.

Counselling and coaching sessions are provided on a short-term, solution-focused model. When you seek out support from Homewood Health, they’ll open a confidential case on your behalf. Access counselling services, digital cognitive behavioural therapy, Life Smart Coaching services and online resources.

Virtual Care

Coverage provides access to virtual care services through Cleveland Clinic Express Care Online (ECO). ECO connects you with a Cleveland Clinic Canada nurse practitioner to receive a diagnosis and/or prescription for non-emergency medical conditions. Confidential access is available 24 hours a day, seven days a week across Canada, except Quebec². Members can seek virtual care support as often as needed.

ECO provides access to services including, but not limited to:

• Requisitions for labs and/or imaging
• Prescriptions for drugs, sent to your pharmacy of choice
• Referrals to a specialist
• Access to services while travelling anywhere in Canada

Access your IAP or EFAP and Virtual Care benefits

For Personal Health Plan Members:

To access your new Individual Assistance Program and Virtual Care:

1. Start by logging in to your Member Portal. 
2. Navigate to My Coverage, then select IAP.
3. Here you will see a description of your Individual Assistance Program and instructions on how to access your benefits.
4. At the bottom of the summary, you will find your Access Code/Service Key. Use this to register your account. You will use the same access code to register for both IAP and Virtual Care.
5. Visit www.homeweb.ca to get started and register for your account.

For Group Plan Members with EFAP included in their plan: Ask your plan administrator for your organization’s access code.