Virtual healthcare and mental health support for members
Offered in collaboration with Cleveland Clinic Canada and Homewood Health, virtual healthcare and mental health support are included as a part of Saskatchewan Blue Cross personal and group health insurance plans¹.
Support anytime, anywhere
Through the Individual Assistance Program (IAP), Employee Family Assistance Program (EFAP) and Virtual Care, members across Saskatchewan, including those in rural or under-served communities, can access medical expertise, expert mental health support and life coaching without travelling or waiting for extended periods.
Individual Assistance Program (IAP) and Employee Family Assistance Program (EFAP)
This coverage provides access to a variety of mental health and wellness supports for any challenge you may be facing. Homewood Health’s IAP and EFAP provides confidential, professional services for a broad range of personal and family challenges by telephone, in person and online.
Counselling and coaching sessions are provided on a short-term, solution-focused model. When you seek out support from Homewood Health, they’ll open a confidential case on your behalf. Access counselling services, digital cognitive behavioural therapy, Life Smart Coaching services and online resources.
Virtual Care
Coverage provides access to virtual care services through Cleveland Clinic Express Care Online (ECO). ECO connects you with a Cleveland Clinic Canada nurse practitioner to receive a diagnosis and/or prescription for non-emergency medical conditions. Confidential access is available 24 hours a day, seven days a week across Canada. Members can seek virtual care support as often as needed.
ECO provides access to services including, but not limited to:
- Requisitions for labs and/or imaging
- Prescriptions for drugs, sent to your pharmacy of choice
- Referrals to a specialist
- Access to services while travelling anywhere in Canada
Introducing TytoCare®
Virtual Care, Redefined
Saskatchewan Blue Cross is proud to be the first benefits provider in Canada to offer virtual care that goes beyond traditional telehealth.
In collaboration with Cleveland Clinic Canada, eligible clients and members can now purchase Health Canada–approved TytoCare® remote diagnostic kits. These innovative tools enable advanced, guided virtual medical exams — all from the comfort of your home or workplace.
Seamlessly integrated with Express Care Online, powered by Cleveland Clinic Canada, TytoCare® brings a new level of accessible, connected care to communities across Saskatchewan.
As a Saskatchewan Blue Cross member, you receive preferred pricing on TytoCare® devices.
TytoHome™
TytoHome™ is a portable, easy-to-use medical exam kit that brings the clinic to you. Designed for home or travel, it empowers families, rural members, and anyone seeking next-level virtual care to connect directly with trusted professionals — anytime, anywhere.
With TytoHome™, you can:
- Take temperature, record heart and lung sounds, and capture images of ears, throat, and skin
- Connect directly with Cleveland Clinic Canada’s Express Care Online platform, enabling a high-quality remote physical exam.
Purchase TytoHome™ & Subscription
As a Saskatchewan Blue Cross member, you receive preferred pricing on TytoCare™ devices. Simply use your member code at checkout to access your exclusive 10% discount. Member code: SBC10
*Note: TytoHome subscriptions are managed by Cleveland Clinic Canada and require an Express Care Online virtual care subscription. Subscriptions have a two-year commitment and auto-renew annually. TytoHome is not available in Quebec.
TytoClinic™ On-site care at the workplace
TytoClinic™ makes it easy to bring clinical-grade virtual care directly to the workplace. By transforming any designated room into a remote medical clinic, employees gain convenient access to care without leaving the job site.
With guided remote exams led by Cleveland Clinic Canada nurse practitioners and clinical-grade tools to assess the heart, lungs, throat, skin, temperature, and more, TytoClinic™ delivers reliable, connected care where it’s needed most.
Learn More about TytoCare®Watch Video
TytoClinic available to employers and plan administrators only.
*To purchase TytoClinic™ please contact Cleveland Clinic Canada or call 437.833.5248
TytoCare®FAQs
How do TytoHome™ and TytoClinic™ integrate with Express Care Online?
Tyto devices enhance your virtual care experience by allowing thorough remote physical exams during your video visits. If you have a Tyto device, it must be paired with your Express Care Online account before starting your virtual visit. Once connected, your nurse practitioner will let you know which diagnostic tools to use and guide you through the exam.
What can the TytoHome and TytoClinic diagnostic tools check?
The TytoHome exam kit includes tools for examining the heart, lungs, throat, skin, ears, and
body temperature. TytoHome can be used for diagnosing common medical conditions such as
the flu, common cold, ear infections, bronchitis, and sore throats. It can also be used to take
high-resolution photos of the ear, throat and skin. The TytoCare solution resolves 59% more
conditions than audio/visual telehealth offerings and 98% of visits without necessitating an in-person appointment
Do Saskatchewan Blue Cross clients and plan members have access to preferred pricing?
Yes! All eligible clients and plan members receive a 10% preferred pricing discount for both the TytoClinic™ and TytoHome™ devices.
TytoClinic™
For corporate inquiries on the TytoHome™ and TytoClinic™, please contact Cleveland Clinic Canada at corporatehealthcanada@ccf.org.
TytoHome™
To purchase individual *TytoHome™ kits, go to, TytoHome™ – Cleveland Clinic Canada. Use code SBC10 at checkout.
Please note that pricing is subject to change and includes applicable taxes and shipping fees.
*Note: TytoHome subscriptions are managed by Cleveland Clinic Canada and require an Express Care Online virtual care subscription. Subscriptions have a two-year commitment and auto-renew annually. TytoHome is not available in Quebec.
Can plan members use their HSA or PWA to cover the cost of TytoHome™?
Yes. TytoHome is a Health Canada-approved medical device and is eligible for reimbursement
through a Saskatchewan Blue Cross Health Spending Account (HSA) and/or Personal Wellness Account (PWA).
IAP or EFAP and Virtual Care FAQs
What is the Individual Assistance Program (IAP) or Employee Family Assistance Program (EFAP) and what’s included?
Homewood Health’s IAP and EFAP provide you and your eligible family members with a wide variety of mental health, wellness and personal life supports. Some of the services you have access to as a Saskatchewan Blue Cross plan member include, but are not limited to:
- Counselling services to assist with depression, anxiety, grief/bereavement, and more
- Sentio iCBT, an internet-based Cognitive Behavioral Therapy (iCBT) program designed to provide support for mild to moderate depression, anxiety and other mental health issues
- Life Smart Coaching service for everyday challenges such as financial and family care, smoking cessation, lifestyle changes and nutrition, and more
- A tailored library of online resources
What is Virtual Care and what is included?
Virtual Care, also referred to as telemedicine, allows patients to receive care from a provider virtually via a video or phone consult without having to visit a clinic in-person. Cleveland Clinic Canada’s Express Care Online allows patients to connect live with a nurse practitioner to get a diagnosis or medical advice for non-emergency health conditions.
A Cleveland Clinic Canada nurse practitioner can diagnose, treat, and prescribe medications for non-emergency conditions like:
- Flu
- Allergies
- Sinus issues
- Cough
- Common cold
- Pink eye
- Anxiety/Depression
- Acute diarrhea, nausea, and vomiting
- Rashes, skin problems, burns, insect bites
After your assessment, if needed, you can receive:
- Lab and imaging requisitions
- Prescriptions sent to your preferred pharmacy
- Referrals to specialists
- Case coordination with Cleveland Clinic Canada
- Case coordination with Homewood Health (with your consent) for mental health and wellness support
How do I access my IAP or EFAP and Virtual Care benefits?
For Personal Health Plan Members:
To access your new Individual Assistance Program and Virtual Care:
- Start by logging in to your Member Portal.
- Navigate to My Coverage, then select IAP.
- Here you will see a description of your Individual Assistance Program and instructions on how to access your benefits.
- At the bottom of the summary, you will find your Access Code/Service Key. Use this to register your account. You will use the same access code to register for both IAP and Virtual Care.
- Visit www.homeweb.ca to get started and register for your account.
For Group Plan Members with EFAP included in their plan: Ask your plan administrator for your organization access code.
Are the services confidential?
Yes, all services are fully confidential. Homewood Health and Cleveland Clinic Canada are trusted leaders in providing private and secure support and healthcare services. Your identity and personal information are safeguarded and will not be shared, except as required by law.
Have questions?
Explore answers to frequently asked questions.
¹Group health insurance plans activated after March 4, 2025, or those with existing EFAP and Virtual Care as a part of their Extended Health Benefits plans.