What’s New: Portal Updates
Explore the latest portal updates, including new functionality, performance improvements, and resolved issues.
Member Portal and Mobile App Updates
Mar 10, 2026
New Features & Updates
- More reliable claim submissions for a smoother and more consistent experience.
- Improved app performance and version handling to support a more seamless experience.
- Usability improvements across registration and provider search.
Feb 19, 2026
New Features & Updates
- Improved claim submission process, with “Recent Providers” making it easier to find and select previously visited providers and clinics.
Feb 4, 2026
New Features & Updates
- Clearer account management and support communications
- Improved claim related process and communications
- Faster, more accurate provider search results
January 21, 2026
New Features & Updates
- Bug fixes and improvements
- Smoother registration, payment updates, and claim submissions.
- Improved forms, accuracy, and overall performance.
Advisor and Group Plan Administrator Portal Updates
Mar 10, 2026
New Features & Updates
- Improved member transfer and reinstatement processes to increase efficiency and reduce manual fixes.
- Enhanced transaction history log for better visibility and audit tracking.
Feb 19, 2026
New Features & Updates
- Improvements to managing accounts, reviewing activity history, and portal tools.
- Improved Advisor reporting to support more consistent and efficient workflows.
Feb 4, 2026
New Features & Updates
- Improvements to the Health Spending Account tool.
January 21, 2026
New Features & Updates
- Faster access to key tools.
- Streamlined member updates and document search.
- Improved validations, permissions, and reporting options.
Provider Portal Updates
Mar 10, 2026
New Features & Updates
- Improved Provider portal experience, including smoother access and more reliable document loading.
- Refined data export process to support reporting and operational tasks.
- Improved usability when reviewing admin activity and logs.
- More reliable report notifications for timely updates.
Feb 19, 2026
New Features & Updates
- Improved access to claim and member documents for a smoother experience.
- A more intuitive and streamlined claim submission process.
Feb 4, 2026
New Features & Updates
- Faster, more seamless sign-in experience.
- Improved onboarding communications
January 21, 2026
New Features & Updates
- More flexible account setup across locations/specialties.
- Clearer visibility of provider numbers for Head Offices.