Service that strengthens your client relationships

When clients choose a benefits plan, they’re not just evaluating coverage. They’re also considering the service and support that comes with it.

As an advisor, your reputation is closely connected to the partners you recommend. That’s why having a benefits provider that delivers responsive, knowledgeable support can make a meaningful difference in your client relationships.

At Saskatchewan Blue Cross, our local Member Experience team works as an extension of your service model, helping plan members get the answers they need quickly and confidently. By providing personalized support and resolving issues efficiently, we help create a positive experience that reflects well on both your organization and the advisors who recommend us.

Delivering results that matter

From January to May 2026, our Member Experience team continued to demonstrate its commitment to service excellence:

• 5,529 in-person member visits at our Saskatoon and Regina locations
• 92% customer satisfaction
• Two-minute average speed to answer phone calls
• 95% first-call resolution

These results reflect our focus on providing timely, effective support for members while helping reduce administrative burden for plan sponsors and advisors.

Supporting members every day

Our team assists members with a wide range of inquiries. The most common include:

• Claims
• Tax statements
• General benefits questions

By working directly with members to address these concerns, we can often resolve issues on the first contact. This helps members get the information they need faster while reducing the number of inquiries that need to be escalated to employers or advisors.

For you, that means fewer administrative interruptions and more time to focus on strategic client conversations, business growth and delivering value to your clients.

A partner you can count on

Strong service helps build trust. When members have positive experiences with their benefits provider, it strengthens confidence in their plan and in the advice that led them there.

Thank you for trusting Saskatchewan Blue Cross as your benefits partner. Together, we’re delivering the local service, expertise and support your clients and their employees expect.