Frequently Asked Questions

The answers to all your questions about COVID-19 and your benefits, your Member Portal, and other FAQs.

COVID-19 and Your Benefits
  • When will Saskatchewan Blue Cross be open to the public?

    We are once again offering safe in-person services in Saskatoon as of October 4, 2021.

    Saskatoon Walk-in Hours
    Monday, Wednesday and Friday
    9 a.m. to 4 p.m. CST

    Although we’ve modified our schedule for walk-in traffic, you can continue to reach us by phone, email and virtual meetings from Monday to Friday between 8:30 a.m. and 5 p.m. CST, excluding public holidays.

  • How do I submit a claim?
  • Other Questions?

    Visit our COVID-19 & Your Benefits page for answers to all your other questions. 

    Go to COVID-19 FAQ

Personal Member Portal & Mobile App
  • What can I access via the Member Portal & Mobile App?

    Your Member Portal & Mobile App brings everything you need to manage your plan to one centralized platform. The self-service portal allows you to:

    • Submit your claims
    • Check your claims status 
    • View your coverage benefits
    • Update your personal information
    • Upload documents
    • Make premium payments
    • ...and much more, all while ensuring your private information is completely secure.

    Visit your Member Portal to start managing your plan online or download the app from your app store. 

  • Who can register for an account?

    Only the main policyholder can register for an account on the Member Portal. Family members or other policy members must use the same account.

  • Other questions?

    Visit the Member Portal & Mobile App FAQ for answers to all your other questions.

    Go to Member Portal & Mobile App FAQ

Personal Health Plan Members
  • Can I have my claims deposited directly into my bank account?

    Yes! Sign up for Direct Deposit using the Member Portal.

    Haven't used our Member Portal before? It only takes two minutes to register here.

  • I’m leaving my employer. How do I convert my benefits?

    Simply apply within 60 days of leaving an Employer Benefits Plan and we’ll transition your Health, Prescription Drugs, Dental and Travel benefits into a new Conversion Plan with no interruption in coverage. If you wait until after 60 days, you will be required to complete a medical questionnaire. 

  • How do I add/remove benefits on my personal plan?

    Some benefits like dental and travel can be added at any time and others require an application and medical questionnaire. Contact us so we can discuss your options. You can also review the optional benefits online or apply to add benefits.

Group/Employer Plan Members
  • How can I view my coverage benefits or manage my plan?

    You can visit the Group Member Portal or download the mobile app to view your benefits, make a claim, and much more.

  • Can I have my claims deposited directly into my bank account?

    Yes! Please sign into the Group Member Portal or download the mobile app to sign up for Direct Deposit. You can also view your benefits, make a claim, and much more.

  • I have more than one health plan. Who do I submit my claims to first?

    When you are covered under more than one health plan, you can enjoy the benefits of both. Submit your claim under one plan, and then submit the remainder of that claim (for example, the remaining 20% of a claim that is covered up to 80%) to the other plan. Learn more here.