Member Support

Get to know your Saskatchewan Blue Cross policy coverage details.

Personal Health Plan Members

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Group Benefits Plan Members

View your policy details by logging in to your Member Portal, where you can find information on plan maximums, coverage limitations, and more.

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Personal Plan Members

• If you would like to remove a dependent, contact us directly so we can help you through the process.
• To add a dependent, please complete the paper version of the Personal Health Plan Application and submit it to us.
• If you’re adding a new baby, please call us or notify us in writing within 30 days of the birth of your new addition.

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Group Plan Members

• All changes should be made in consultation with your group plan administrator. If you’re not sure who this is, please contact your HR department.

When you’re covered under more than one health plan, you can take advantage of both.

Step 1: Submit your claim to your primary plan first.
Step 2: Once it’s processed, submit the remaining balance to your secondary plan.

For example, if your primary plan covers 80% of an eligible expense, you can send the remaining 20% to your secondary plan for reimbursement — helping you get the most from your combined coverage.

Here’s how to submit a claim for each individual on your health benefits plan:

• Personal members: Submit to your group/employer insurer first. Once it’s been processed, send a copy of your receipts and the EOB to us.
• Group/employer members: Submit your claim online. Once it’s been processed, send a copy of your receipts and the Explanation of Benefits (EOB) to your other insurer.
• Your partner: Submit to your partner’s insurer first. Once it’s been processed, send a copy of your receipts and EOB to us.
• Your children/dependents: Submit to the insurer of the partner whose birthday comes earlier in the calendar year. Once processed, provide a copy of your receipts and the EOB to the other insurer.

Need to update your Coordination of Benefits information?

You can update your coordination of benefits details in a few easy ways:

• Online: Update your information directly through the Member Portal or SK Blue Cross App when you submit a claim.

• Claim Form: Include your updated details on your claim form when submitting via email.

• Need help? Contact us and we’ll be happy to assist you.

For Personal Health Plan Members:

To access your new Individual Assistance Program and Virtual Care:

1. Start by logging in to your Member Portal. 
2. Navigate to My Coverage, then select IAP.
3. Here you will see a description of your Individual Assistance Program and instructions on how to access your benefits.
4. At the bottom of the summary, you will find your Access Code/Service Key. Use this to register your account. You will use the same access code to register for both IAP and Virtual Care.
5. Visit www.homeweb.ca to get started and register for your account.

For Group Plan Members with EFAP included in their plan: Ask your plan administrator for your organization’s access code.

Navigate to My Account and select Manage my Account in the dropdown menu.

Under Claim Reimbursements, select Direct Deposit and follow the on-screen instructions.

Select Submit a Claim and choose your claim type. We’ll automatically include your name and policy information, so you’ll just need to upload your receipt.

For Travel Claims, please refer to Travel Assistance & Claims

Navigate to My Coverage, then choose the benefit for which you want to see coverage details and balance information